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Where can I find allergen information?
I have certain allergies and specific questions regarding Chipotle's food or a diet not mentioned on the Allergen Page. What do I do?
I am a vegan. What can I eat?
You should avoid our meats (obviously), cheese, sour cream, and chipotle-honey vinaigrette. Check out our Dietary Options page for more.
I am a vegetarian. What can I eat?
You should avoid our meats (obviously). Our cheese is made with a vegetable-based rennet, and our sour cream is 100% cultured cream. If your own personal vegetarian guidelines therefore allow you to eat these dairy items, then that's terrific. If not, then you should avoid them. Please note this information is different for those who choose a vegan diet. Check out our Dietary Options page for more.
I can only have pasteurised dairy. Can I eat Chipotle's cheese and sour cream?
Feel free! Our cheese and sour cream are both pasteurised.
I love the dressing and salsa. Can I buy them by the gallon?
We're flattered. We really are, but we do not actually sell any of our foods in bulk. In order to maintain the shelf life required for retail, we’d have to add preservatives and we don’t want to do that. We're happy to sell you some sides if you'd like.
We're addicted, but my kids don't like spicy foods. Does Chipotle have a meat option they can eat?
Our carnitas have black pepper only (no jalapeños or anything like that) and are very mild. Some kids aren’t into trying new things, but we're happy to offer them a sample before they commit to a meal. Just ask us.
Where can I find out about new restaurants in my area?
What are your hours of operation?
Check the locations page for the hours of each location, as they may vary.
Where can I find restaurant locations?
Check out our locations page.
How do I order food via the world wide web (assuming this whole internet thing isn’t just a passing fad)?
You can do that by pressing the Order Now button up and to the right. If you need something special or have extra instructions, just include it in the Comments section. We'll add it to your order.
Does Chipotle deliver?
Absolutely. Thanks to our friends at Deliveroo, you can get your Chipotle fix delivered direct to you. Learn more: chipotle.co.uk/delivery
I don’t see Sign In or Account on Chipotle.co.uk. How do I access my Chipotle account?
Go to “Order Now” and sign in to go to your account settings. From there you can update your account information.
Does Chipotle cater?
We're testing catering at our London Wall location but stay tuned because soon we'll have it everywhere. Sign up for our e-mail alerts in the footer of the website.
I can’t order online. What gives?
Make sure your browser accepts all cookies in all situations. If you are trying to get a new password, check your spam folder. Burritos are not spam, but some e-mail systems don’t have any taste. If you're still having trouble, contact us on the Email Us section of our website and we’ll help you out.
What kind of fundraisers and donations does Chipotle support?
We provide in-kind donations for schools, youth community groups, university groups, community gardens and food and sustainable agriculture groups.
Can I start a franchise or be involved in owning a restaurant in any way?
Nope. We’re not into franchising. But if you have a recommendation for a location, hit up the Development section of the site. You should also note that we are a publicly traded company on the NYSE. So, you can get a piece of the action by investing in CMG.
Do you love me as much as I love Chipotle?
Assuming your love of us falls within the generally accepted social constructs of right and wrong, then yes. We love you too. Drop us a line and tell us about how you feel in the Email Us section.
I need more information on the company. Okay, I’m doing a paper and it's due soon. Can you help?
We are a publicly traded company so most everything we are allowed to share, we do on the Investors section of our website. Other things, like recipes and internal functions of our company, are things we've dedicated time and resources to and it's all proprietary information. There is some good stuff though so check it out.
Where can I buy gift cards?
Sorry, but not yet. Maybe you can just give them cash and have them promise to use it only at Chipotle.
Where can I find coupons?
Why have I received this email?
From 25th May 2018 the General Data Protection Regulation (GDPR) replaces the Data Protection Act. This imposes new requirements on all organisations that process personal data. GDPR enables customers to have more information about, and control over, how their personal data will be used.
To comply with GDPR, Chipotle can only send "marketing" communications to you if you have given your permission. You may not have been asked whether you would like to receive them before and so we are now checking whether you are happy for us to send you this information. We believe this information will be useful to you, but also recognise that you may not wish to receive it. Information will include money-off vouchers, exclusive offers, news and information about us.
Further information on GDPR can be obtained from the Information Commissioner's Office at www.ico.org.uk.
What are marketing communications?
In this context, marketing communications refers to money-off vouchers, exclusive offers, news and information about us. This only gives us permission to send communications about Chipotle. Please note, we do not sell your information to other organisations.
What will happen if I click on the link to accept marketing communications?
We'll be able to keep in touch with you and will send you relevant, timely messages related to Chipotle. We may contact you by email and digital channels but you will be able to completely opt-out of receiving these communications at any time.
What if I don't want to receive marketing communications?
No problem, you can change your mind at any time and easily update your preferences. This can be done by opening our email and clicking on the relevant link at the footer of the email - unsubscribe or change preferences. There is no limit to the number of times you can change your preferences.
However, we may occasionally send you customer service messages. Service messages provide only factual information that you need or would be at a disadvantage without (e.g. if you have placed an App/online food order we will confirm your order information).
How long will my choice remain in place?
Once you have chosen whether or not to receive marketing communications, this will remain in place until you decide to change it. There is no expiry date on your choice, so you don't need to update periodically.
What do you do with my data?
We take handling your data very seriously and we store the information we hold safely and securely. We promise never to sell your data to anyone.